Thank you for choosing Covenant Trophies and Awards for your recognition needs. Please read the following Order and Return Policy to understand our processes regarding the placement of orders and the return of products.
Ordering Process:
- Product Selection: Browse our website to explore our collection of trophies, awards, and plaques. Select the desired products and add them to your shopping cart.
- Customization: Customize your selected items with engraving or other personalization options if applicable.
- Order Confirmation: Review your order carefully before proceeding to checkout. Once your order is placed, you will receive an email confirmation with details of your purchase.
- Payment: Complete the payment process securely using the available payment methods.
- Shipping and Delivery: Our team will process your order promptly. If you have requested delivery or shipping, your order will be dispatched according to our delivery timelines. You will receive a tracking number for shipped orders.
- Return and Refund Policy: We take pride in the quality of our products. If, however, you are not completely satisfied with your purchase, please review our return policy below:
- Returns Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Initiating a Return: Please contact us at [insert contact email] within [insert number of days] days of receiving your order to initiate the return process. Provide your order number and a brief explanation of the reason for the return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
- Non-Returnable Items: Customized or engraved items are non-returnable unless they are defective or an error occurred on our part.
- Contact Information: If you have any questions or concerns regarding your order or the return process, please contact us at support@covenanttrophiesandawards.com.
