Thank you for choosing Covenant Trophies and Awards for your recognition needs. To ensure a smooth and transparent experience, please read the following Shipping and Return Policy regarding the shipment of products and the return of items.
Shipping Policy:
- Order Processing: Upon placing an order, our team will process it promptly. Orders are typically processed within 2 business days, excluding weekends and holidays.
- Shipping Options: We offer standard and expedited shipping options. The available shipping methods and associated costs will be presented to you during the checkout process.
- Delivery Times: Delivery times may vary based on your location and the shipping method selected. Once your order has been dispatched, you will receive a confirmation email with tracking information.
- International Shipping: We currently do not offer any kind of international shipping
- Delivery Address: Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrectly provided addresses.
- Shipping Delays: While we make every effort to meet delivery timelines, external factors such as weather, holidays, or carrier delays may affect shipping times. We appreciate your understanding in such situations.
- Return Policy: We want you to be satisfied with your purchase from Covenant Trophies and Awards. If you need to return an item, please follow our return policy:
- Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Initiating a Return: Contact us at orders@covenanttrophiesandawards.com within 3 business days of receiving your order to initiate the return process. Provide your order number and a brief explanation of the reason for the return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
- Non-Returnable Items: Customized or engraved items are non-returnable unless they are defective or an error occurred on our part.
- Contact Information: If you have any questions or concerns regarding shipping or the return process, please contact us at support@covenanttrophiesandawards.com.
